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Development Partners - Donors Satisfaction Survey

* Please fill all required fields

Dear Partner,

The Ministry of Planning and International Cooperation is in a process of assessing the level of satisfaction and coordination with its development partners. Your feedback will significantly assist us in improving our role as the focal point for donors and development partners as well as in coordinating foreign aid.

We would appreciate your participation in this survey, through filling out the short questionnaire on the next pages.

Thank you in advance for your prompt collaboration and continued support.

 

 

 

Development Partners - Donors Satisfaction Survey


Part (I): General Information
 
Entity Name * Mandatory field
 
Please choose from the list below
 
Your institution is classified as* Mandatory field
 
Your institution offers assistance through* Mandatory field
 
During the year 2021, your institution has worked with MOPIC* Mandatory field
 
Part (II): The Questionnaire Paragraphs
 
Please choose the Answers that applicable
 
1) Procedures
 
The Ministry’s processes are easy to understand* Mandatory field
 
The Ministry’s processes are designed to reduce wait times* Mandatory field
 
Employees are empowered to make decisions * Mandatory field
 
Processes feel seamless even if they contain multiple communication channels* Mandatory field
 
Overall, we are satisfied with the offered services* Mandatory field
 
2) Personnel
 
Employees are cooperative and reliable * Mandatory field
 
Employees are qualified and competent * Mandatory field
 
The number of employees we deal with is sufficient * Mandatory field
 
3) Communication
 
We are satisfied with communication mechanisms that are used by the Ministry* Mandatory field
 
The frequency of meetings held with the Ministry is satisfactory* Mandatory field
 
Data required from the Ministry is easy to access * Mandatory field
 
The quality of information and reports submitted by the ministry is adequate* Mandatory field
 
4) Transparency
 
The Ministry’s policies safeguard privacy and confidentiality* Mandatory field
 
Information about the Ministry’s services is easily available through its website* Mandatory field
 
The Ministry demonstrates transparency in decision-making* Mandatory field
 
5) Monitoring
 
We are satisfied with the Ministry’s role in monitoring and coordinating foreign aid* Mandatory field
 
We are satisfied with the Ministry’s monitoring of ongoing projects of cooperation* Mandatory field
 
6) Overall Appearance
 
In case you visited the ministry*
 
The appearance of the ministry’s building and its facilities are satisfactory
 
The reception at the Ministry is adequate
 
The reception at the Ministry is adequate
 
Administrative services provided during meetings or conferences are satisfactory
 
Please provide any further comments or suggestions on improving cooperation and coordination areas with MOPIC?
 


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